We monitor opening hours of your websites and services
Touch Monitor checks that your web pages and other online services are available for your customers and users. 24/7 Monitor checks availability every minute and compares with given criteria. If Monitor detects that the quality is not good enough, you will be notified by e-mail and / or SMS. Weekly and montly status reports are presented, and you can measure against defined SLA.
Touch Monitor measures the actual user experienced availability of your services - end to end!
It can be difficult to find out if online services are accessible and functioning properly. Monitor enables you to take control. You find out how your services perform in the eyes of your customers and users. You decide what's the right quality and Monitor alerts via email and / or SMS when quality is not right.
IT Operations departments often have good control of processors, storage servers, memory capacity and several other pieces of the puzzle. However, this does not at all tell about the customer experience. Monitor measures the customer experience, providing the necessary data to track what has failed, and when the error has occurred.
Many companies are pleased that they have entered into an agreement with the supplier that guarantees a certain amount of uptime. For example, many suppliers provide 99.5% uptime, which means that service can be closed 216 minutes each month. Downtime will affect profitability, reputation, customer loyalty and more. Monitor gives you a complete overview and a good factual basis for discussion with your suppliers.
Monitor has a set standard of probes, including HTTP (S), HTTP FORM, XMPP, SIP, DATABASE, WEB SERVICE, RSS / Atom, FTP and more. For customers with other requirements, we develop customised probes.
